Terms & Conditions

Custom Orders need at least 3-4 weeks for processing. This time includes consultation, gathering the materials required, design, time and labor, etc. You will be notified once your custom order is shipped out to you. Shipping time is not included in the 3-4 processing time. If you need your piece by a certain date, please let us know during the consultation so that we can ensure your order gets processed, created, and shipped on time.

After your consultation, we will require a 25% deposit of the total amount agreed upon during the consultation to begin your custom order. A deposit is required because we need to purchase the materials to craft your piece (14K or 18K gold, gemstones, clasps, etc.) The remaining balance will be required before your piece is shipped out to you. You will receive two separate invoices via email for the 25% and then the remaining balance, consecutively.

We will not be accepting returns, since all custom orders are made from scratch for you personally. Any changes to the design will not be accepted, unless we are very early in the designing process and such a change can be accommodated. Keep in mind that any change may result in an increase of price, depending on the change required. For example, if you would like to add in more diamonds to your design, there will obviously be an additional charge.

You will be sent pictures and/or videos of your piece once the piece is finished so you will know when we complete your piece. Your custom piece may or may not be photographed for use on our social media and marketing, including but not limited to: Instagram, TikTok, Facebook, Pinterest, etc.